Privacy Policy

1. Scope and Data Controller

This policy applies to the DetwilerTech website and the business communications initiated through it. Shenzhen Detwiler Technology Co., Ltd. is responsible for the personal information described in this policy. This website is a business-to-business product information and inquiry website. It does not provide an online checkout or collect payment card details.

2. Information We Collect

Depending on how you interact with us, we may collect:

• Contact information: name, company name, business email address, telephone number, country or region, and job role.
• Inquiry and order-related information: requested products, specifications, quantities, destination, intended application, files you choose to provide, and your messages.
• Technical information: IP address, browser type, device information, operating system, referring page, pages viewed, approximate location, timestamps, and diagnostic information.
• Cookie and analytics information: identifiers and usage events generated by cookies or similar technologies, subject to your choices and applicable law.

Please do not send passwords, payment card details, government identification numbers, or unrelated sensitive personal information through our inquiry forms.

3. How We Use Information

We use information to:

• respond to inquiries and provide quotations, samples, product information, and technical support;
• evaluate product requirements and manage OEM/ODM discussions;
• process and administer offline business transactions agreed through quotations, purchase orders, invoices, or contracts;
• operate, secure, troubleshoot, and improve the website;
• measure website performance and understand which content is useful;
• prevent fraud, abuse, unauthorized access, and other security incidents;
• comply with legal, accounting, customs, tax, and regulatory obligations; and
• send business communications where you have requested them or where otherwise permitted by law.

4. Legal Bases

Where applicable law requires a legal basis, we process information because it is necessary to respond to your request or take steps toward a contract, because it is necessary to perform a contract, because we have a legitimate business interest that is not overridden by your rights, because we must comply with law, or because you have provided consent. You may withdraw consent at any time for future processing.

5. Cookies and Analytics

We may use necessary cookies to provide core website functions, preference cookies to remember choices, and analytics cookies to understand aggregate website use. We may also use security technologies that help prevent spam or abusive submissions. For more detail and available controls, please read our Cookie Policy.

6. How We Share Information

We do not sell personal information. We may share only what is reasonably necessary with website hosting, email, analytics, security, logistics, customs, professional advisory, and other service providers that support our business. We may also disclose information when required by law, to protect legal rights and safety, or in connection with a legitimate corporate transaction. Service providers are expected to use information only for the contracted purpose and protect it appropriately.

7. International Transfers

Because we work with international business customers and service providers, information may be processed in countries other than your own. Where required, we use appropriate contractual or legal safeguards for these transfers.

8. Retention

We retain inquiry and business records only for as long as reasonably necessary for the purpose collected, including follow-up, order administration, warranty support, dispute handling, accounting, and legal compliance. Retention periods vary by record type and applicable law. Information that is no longer needed is deleted, anonymized, or securely archived.

9. Security

We use reasonable administrative, technical, and organizational measures designed to protect information from unauthorized access, loss, misuse, or alteration. No internet transmission or storage system can be guaranteed completely secure, so please use appropriate care when sending information online.

10. Your Choices and Rights

Subject to applicable law, you may ask to access, correct, delete, restrict, or receive a copy of your personal information, or object to certain processing. You may also withdraw consent and opt out of non-essential marketing messages. We may need to verify your identity before completing a request. To exercise a right, use the contact details at the end of this policy.

11. Children

Our products and website are intended for business users and are not directed to children. We do not knowingly collect personal information from children.

12. Third-Party Links and Policy Changes

External websites have their own privacy practices, and we are not responsible for their content or policies. We may update this policy to reflect operational, legal, or technical changes. The revised version will be posted on this page with an updated date.