Return & Refund Policy

1. Before Requesting a Return

Contact us before sending any product back. Unauthorized returns may be refused or delayed. Provide the quotation or invoice number, product model, quantity, reason for return, photographs where relevant, and a clear description of the issue. We will review the request and, if approved, issue written return instructions or a return material authorization (RMA).

2. Delivery Problems and Non-Conforming Products

Report visible shipping damage, shortages, incorrect items, or material non-conformity within seven calendar days after delivery. Include packaging, labels, and product photographs so we can investigate promptly. Hidden manufacturing defects discovered later may be handled under the Warranty Policy.

3. Returns of Standard Products

Unless the applicable quotation or contract states otherwise, a request to return a standard, non-custom product may be submitted within 30 calendar days after delivery. To qualify, the product must be unused, uninstalled, unmodified, complete, and in its original saleable packaging. Approval is not automatic and must be confirmed in writing before shipment.

4. Non-Returnable Products

The following are generally not returnable unless they are verified to be defective or materially non-conforming:

• custom, OEM/ODM, private-label, special-color, special-packaging, or made-to-order products;
• products produced to an approved drawing, sample, or customer specification;
• cut-to-length cable, opened consumables, or products that cannot be resold for hygiene, safety, or traceability reasons;
• products damaged by incorrect storage, installation, modification, misuse, accident, or normal wear; and
• clearance, discontinued, or specially procured non-stock items identified as final sale in writing.

5. Return Shipping and Fees

For an approved convenience return, the buyer is responsible for return freight, insurance, customs, and safe packaging. A reasonable inspection or restocking fee may apply only when disclosed in the return authorization. For a verified defect, shipping error, or material non-conformity attributable to us, we will provide a commercially reasonable remedy and confirm responsibility for agreed return freight in writing.

6. Inspection and Available Remedies

Returned products are inspected after receipt. Depending on the cause and applicable order terms, the remedy may be repair, replacement, rework, account credit, partial refund, or refund of the affected product price. Original express charges, duties, taxes, and destination fees are normally non-refundable unless the written remedy states otherwise.

7. Refund Timing

When a monetary refund is approved, we normally issue it within 10 business days after inspection and written confirmation. The receiving bank or payment provider may need additional processing time. Refunds are generally made through the original business payment channel unless the parties agree otherwise in writing.

8. Order Cancellation

Contact us immediately if you need to cancel an order. A cancellation is effective only after written confirmation. Once materials have been purchased, tooling has begun, production has started, or custom work has been approved, non-recoverable costs may be charged and the order may no longer be cancellable.

9. How to Start a Request

Email the contact address below with the subject “Return Request” and include the order reference, model, quantity, delivery date, reason, and supporting photographs. Do not send products to our business address unless the return instructions specifically identify it as the authorized return destination.